Shipping policy

Shipping Policy – PNS Skin Sciences

At PNS Skin Sciences, we are committed to delivering your skincare products safely and on time across Pakistan.

📦 Order Processing Time

• All orders are processed within 24–48 hours after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Delivery Time

• Major Cities: 2–4 working days
• Other Areas: 3–6 working days
• Delivery times may vary due to weather, courier delays, or high order volume.

💰 Shipping Charges

• Standard delivery charges: Rs. 200 – Rs. 250 (depending on location)
• Free Shipping may be offered on selected promotions or minimum order value.

📍 Delivery Coverage

We currently deliver all across Pakistan through trusted courier partners.

📞 Order Confirmation

• Orders are confirmed via call or SMS before dispatch.
• If confirmation is not received, the order may be canceled.

❌ Failed Deliveries

• If the customer is unavailable or provides incorrect details, the order may be returned.
• Re-delivery may require additional shipping charges.

🔄 Order Tracking

• Once your order is shipped, you will receive a tracking ID via SMS or WhatsApp.

⚠️ Delays

While we strive for timely delivery, delays may occur due to:

• Public holidays
• Weather conditions
• Courier issues

📦 Damaged or Missing Items

If you receive a damaged or incorrect product:

• Contact us within 24 hours of delivery
• Share images/video proof for quick resolution

💳 Cash on Delivery (COD)

• We offer Cash on Delivery across Pakistan
• Please ensure availability of cash at the time of delivery